Customer Support Agent

Job Description

We are looking for leading professionals with customer service experience to join our growing team at our Burnaby location. Apply for the Customer Support Agent position today. In this role, you will be expected to understand customer needs and see opportunities to ensure a positive customer experience.

Job duty:

• Corresponding customers’ inquiries by email, phone and live chat
• Managing customer complaints and providing appropriate solutions
• Perform other operation processing duties as assigned
• Keep records of customer interactions and follow up as necessary
• Assisting warehouse operations such as pick and pack, inventory count, etc

Qualifications:

• Strong English (written and oral) communication skill  
• Basic PC skills (MS Word, Excel)
• Organized and detail-oriented
• Ability to work independently but able to work as a team
• Problem-solving skills
• A physically fit or active person would be preferable
• Must be legally entitled to work in Canada
• Candidates who are committed to a long-term opportunity with us, ideally for a duration of one year or more are preferred

Company Benefit:

• Extended Health Insurance (Dental and Vision plans)
• Paid vacation
• and more..

*Only when successfully completed probation would be applied for Company Benefit.

Schedule: 

- Monday-Friday (9AM-5:30PM)

Salary:

- $37,200～$42,000/yearly (depends on the experience)

If this position aligns with your skills and interests,
Please send your resume to lm.global6741@gmail.com.