Customer Service Representative

Customer Service Representative

Marina's Swim School is looking for a professional and experienced customer service representative with a good team spirit and professionalism, patience, and a “people-first” attitude. The applicant must possess the following skills:

• Handling customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learning to identify customer needs or desires in order to recommend the appropriate product or service.
• Learning the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keeping a record of incoming inquiries to be able to reference at a later date.
• Maintaining cleanliness and hygiene in the workplace.
• Working with colleagues when necessary to resolve customer complaints.
• Providing feedback to other departments to help improve sales, marketing, and business processes.
• Learning about the products inside and out to be able to answer any questions from customers.