Immigration Company Hiring Consultant and Case processing officer

Immigration Company Hiring Consultant and Case processing officer

Ignite Immigration Consulting is one of the largest licensed immigration companies in the Great Vancouver area. We are dedicated to providing professional immigration legal advice to every client. We are now hiring a Case Processing Officer in our Richmond office.

Consultant:

Salary: Base Salary plus Commission, roughly 30,000 to 50,000 annually

Location: Richmond/Burnaby

Language required: English and Chinese

Job Duties:

• Maintain strong working relationship with all clients and colleagues.
• Be able to assist immigration consultant to obtain clients' documentation required for their immigration status;
• Develop new business cooperation relationships to boost sales
• Keep updated of the new immigration programs and increase clients’ awareness
• Double-check Office clerk’s work accuracy and approve completed projects due
• Deal with trouble and problems occurs when communicating with clients or co-workers in other departments of the company;
• Co-ordinate and assign work to Office Clerks engaged in customer service works;
• Maintain the company client base system and client filing system to keep the confidentiality of the clients’ information;
• Report to Vice-Director for shortage of office supplies and make sure the normal operation of the company;
• Resolve other the work-related problems;
• Ensure that all of the information provided by the client is accurate and correct;
• Manage the case processing of the office under assigned. Make sure that clients' files and application meet all deadlines;
• Weekly report the sales of the office under supervision to General Manager/ Director of the company as needed, in case that there are balances due upon completion of the case processing;
• Identify the training needs of the staff and train the staff working for the office under assigned as needed;
• Other duties as may arise from time to time and as may be assigned to the employee

Requirement:

• Bachelor’s Degree
• At least one year directly related working experience
• Permanent residency or Canadian status considered as an asset
• Excellent communication skills
• Excellent ability in handling interpersonal relationships
• Excellent English and Mandarin reading and speaking skills

Case processing officer:

Location: Richmond

Salary: Basic Salary plus Bonus

Language required: Chinese and English

Job Duties:

• Receive visiting clients
• Organize, processfiles and fill out application forms
• Coordinate and execute requests as instructed by senior staff members
• Communicatewith customer and ask for information and material when necessary
• Communicate effectively with marketing personnel
• Follow up the client's immigration case progress
• Ensure the quality and efficiency of client’s applications
• Ability to organize, multitask, prioritize and work under pressure

Requirement:

• Bachelor’s Degree
• Previous experience will be considered an asset
• Permanent residency or Canadian status will be considered as an asset
• Excellent communication skills
• Excellent ability in handling interpersonal relationships
• Excellent English reading and skills

If you are interested in this position, please send your resume to ignite.hrhr@gmail.com

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